Frequently Asked Questions
Do you bring your own massage/treatment tables and equipment?
Yes. Our practitioners arrive fully equipped with portable massage/treatment tables, sheets and all materials required for each session.
How much space is needed?
Only a small amount of open floor space is needed.
Most appointments comfortably fit within:
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Bedrooms
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Living rooms
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Family rooms
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Home offices
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Kitchens with open floor space
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Commercial offices or workspaces
Does kinesiology/physio require workout equipment?
No. Our kinesiology/physio sessions are designed to be mobile-friendly and can be performed with minimal space and equipment. Our practitioners provide resistance bands, mobility tools, and other portable exercise equipment.
Is direct billing available?
Yes. Direct billing is available for most eligible insurance providers and is typically submitted within 24 hours following your appointment.
In some cases, a newly joined practitioner may still be completing the insurer registration process. During this temporary waiting period, direct billing may not yet be available for that specific practitioner.
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If this applies, you will be informed before booking your appointment. The practitioner's Jane profile will also indicate this under the Notes section.
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When direct billing is temporarily unavailable, payment is required at the time of your appointment. Upon request, we can submit your claim on your behalf once payment has been received, or you may choose to submit the receipt directly to your insurance provider for reimbursement.
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If you have any questions about direct billing eligibility, please don't hesitate to contact us before booking.
How much do Private Mobile Appointments cost?
Our pricing varies depending on the service and appointment length. To view our current rates and book an appointment, please visit our online booking page:
View Pricing & Book Online:
https://vancouvermobilewellness.janeapp.com/
Are parking fees included?
Parking fees are not included in the appointment price and cannot be billed to your extended health benefits.
If paid parking is required at your appointment location, the parking cost will be added to your final invoice. Whenever possible, we kindly ask clients to provide complimentary parking to help avoid additional charges.
Is there a travel fee?
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No. Our Private Mobile Appointment pricing is standardized throughout our regular service area, so there are no additional travel fees for most bookings.
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In rare situations, if you request a specific practitioner who would need to travel outside of their normal service area, a small travel surcharge may apply. If this is the case, you will always be notified and approve the additional cost before your appointment is confirmed.